Andrey Rublev

It was a good experience and the crowd management was pretty good, except for foreigners who attended with passport verification. It was not so convenient to reenter the Diamond Court without being escorted by the friend who booked the tickets on our behalf. The ushers at the gate kept on insisting to check the original booking on the mini app, and passport verification was not sufficient.

It was an amazing experience being the first time in China. The event was well organized, and the courts were clean. Watching the top players live was out of this world.

It was an experience of a lifetime, unforgettable. The only thing we would have loved is the use of Visa instead of drawing cash as some of us travelled far, we came from South Africa. We will definitely attend again

Very well organised n helpful staff

This review is from a visiting American’s point of view… Once you have purchased your tickets online and entered all the information that that requires, to enter the stadium you just need your passport. From what i saw you can bring in a backpack - did not seem to have a ‘clear bag’ policy. Of course you need to be able to show your seat number if needed once you are in the stadium. The stadium and the surrounding grounds are really nice, especially at night when the buildings light up. There are food vendors, some promotional booths and a small retail shop where you can buy Hangzhou tournament related items. The restrooms have mostly squatting toilets but there was one “accessible” (western) toilet in each. I would recommend going to at least one match in which a Chinese player is playing. The fans really get behind them which makes the experience more fun. If you ever have a chance to attend the Hangzhou Open- take it.

Terrible event; rude staff, bad food and ugly seetring. it ain't Monte Carlo, That's for sure.