We had wonderful weather. The grounds were great. Plenty of opportunities for food and drink. Our seats were great. Play was fabulous. People were nice. Shuttles were great. Fast and comfortable.
Great event. Gets better and more professional each year. I like the variety of food trucks and the bars and seating areas. Centre court is well maintained and all seats have great views. The calibre of players also gets betters every year. It's just a nice vibe to spend the day or evening there. The merchandise store this year was bit too small and hard to find. I preferred it in previous years.
Very professional setup
Wonderful atmosphere…great matches excellent organisation
This was a third visit to this particular tournament. We always try to get end of court seats on the Millennium stadium, so have no idea how the access and demand on the outside courts are, but seemed to involve plenty of either early starts of queuing.
We tend not to leave the court during the session paid for, which is 2 matches of course. Plenty of others do, beats me, why pay to watch only half a tennis match ??
The catering options are collected in one area and all seems fresh, and not outrageous prices.
The crowd control at 'sit downs'is pretty good, but there are usually a few ignorant morons whom are unaware they're behind the servers arm causing distraction.
It's a wonderful venue and experience overall. Very friendly and engaged staff (most are volunteers). Immaculate and lovely grounds and stands and courts. We had one serious issue where my wife's purse was 1/2 inch too large and the gatekeeper (rear gate) refused entrance and said we basically had to go home. We went around to the front (main) gate and her bag passed inspection. An easy thing to fix - have some clear plastic bags available and a stand where a purse can be checked in and held. That would be a lot better than sending people home. And the vaunted "In Seat Ordering" feature on the app did not work for any Samsung phones. But we'll be back regardless !
Loved watching on tv, hope to attend next year
This is a great event. The only small snags involved parking. The first day the names of the lots were changed from am to pm. The bus took a different route and let us off in a different spot from morning so we weren’t sure where we were or if car was there. Another day the signs were marked wrong and took us to valet parking where we waiting 40” only to find it was the wrong lot. The app was a bit slow to work, but overall it was a great experience.
We attended the tennis last Tuesday and Wednesday and enjoyed the tennis thoroughly. It is a super event. All the volunteers were excellent too. I can report on some concerns on the Tuesday where we had to leave our seats, exit and have tickets for evening verified for which we were given a bracelet. This was a chaotic arrangement and as a result we missed the first hour of the evening session as there was a huge queue. I also noticed some serious safety seating issues where two attendees fell while moving seats in a very dangerous way. Each of them were very lucky not to be seriously injured! Another issue related to a drain cover unsecured that was a really dangerous hazard. I have a picture and I actually tried to fix it myself! I am not an expert but some more careful public safety checks need to be done. I did not see any signs regarding safety in the venue.
The Charleston Open is a fantastic event. The quality of the tennis goes without saying, and the organization and effort made it a truly exceptional experience. The valet parking worked flawlessly, the event staff were friendly, courteous, knowledgeable, and always looking to help, and the variety of food added to our enjoyment.
The only problem we had was with the digital ticketing. I downloaded the Credit One app, but linking to my TicketMaster account was problematic. When that was finally accomplished and the tickets appeared, the Add to Google Wallet function just would not work. Then, a couple of days before we were scheduled to get on the plane to Charleston, our tickets and valet parking passes simply disappeared altogether. Working with the ticket office, the problem could not be resolved, and the solution was printed tickets waiting for us at the box office when we arrived. Thank you, Nicole! You went above and beyond to take care of this for us.
Facility is awesome! Not a bad seat in the house. Parking was close by & free & free shuttle provided. Would def go to CHS Open again.
The lack of numbered seating in the M sections led to avoidable disruption with spectators having to arrive up to 2 hours early to get a good view and then upon leaving their seats for refreshments returning to find someone else sitting there.
It made the tournament staff's lives unnecessarily difficult also
A wonderful venue as always with a casual relaxing vibe. Spectator experience is made fantastic with open seating throughout the venue.
The venue needs additional support from vendors such as Dunlop and other partnerships. Spectator activities needs to increase massively with the likes of interactive games or knowledge based quiz tasks.
The temperature is always an issue for international spectators and I highly recommend the TD review how they support/aid spectator comfort.
Good tournament with lots going on within the site. Seating good allowing clear views of tennis matches. Extremely helpful to have free pick up from railway station to site, but not well published. Would be helpful to have more information about being able to watch from other courts. Would be helpful to have dates of tournament confirmed earlier
.Maria Sakkari questioned line calls so many times playing Astra Sharma. Not once did the latter do that. Speaks volumes about each.
Had an amazing few days! Everyone pleasant, grounds beautiful, lots of food/drink options. For Sinner's quarter final, a lot of people bought general admission tickets only to be told they can't use them for the quarter finals. This was apparently not clear, or not the case in the past; these folks were very disappointed. Otherwise, an A+ event.
I was very disappointed with how the tournament was run. I bought tickets to Thursday, March 14th a few months back and at that time the tickets included all unreserved seating in Stadium 2. Apparently because Sinner and Coco were playing in Stadium 2, the organizers decided to make all those seats reserved which meant My friend and I could not see two of the players we anticipated seeing. We had to wait in line for over an hour to upgrade our tickets. This required us to give up our Stadium 1 seats and pay the difference for seats in Stadium 2. This was so ridiculous and infuriating, We upgrade but because it took so long to upgrade, we did not see Sinner and because we had to forfeit Stadium 1 we were not able to watch Alcarez. It was also ridiculous that the times for the matches on the weekend were not listed in a timely manner. The tennis was great but the experience was terrible
Wonderful stay in the area of Palm Desert and Indian Wells. Tennis Paradise is not over rated. Just keep the price of tickets reasonable for the ordinary tennis fan.
Excellent structure.
Overall the tournament was well run. Stadium 2 needs better crowd control and the people working at 3 need to stop being seat nazis. They need to allow people to go to the bathroom and get food.