very badly organized,TICKETS TO EXPENCIVE FOR AN ATP 250 TOURNAMENT ,SELLING TICKETS A COMPLETE MESS,NOT AVIABLE THEN YES , TREATMENT OF VIPS VERY BAD ,THERE SHOUD BE NO WAITING IN LINE TO GET IN ,ALSO GETTING INTO TO THE LOUNGE WAS AVERY BAD EXPERIENCE ALSO THE QUALITY OF THE FOOD
Very well organised.
Really glad that we have an ATP event in Israel. but the organization was so so.. and the price is really high and games canceled..
we waited for so long to enter the court. we had vip tickets-and didnt feel it. wasnt worth it!
Hello!
First of all I was very disappointed that the watermen water devices wasn’t cold water and it was very hot outside…
The security was awful.
I mean I could brought a knife in my bug with an intention to make some attack.
For next time please work on the security
Minimum metal detector..
That’s it. I had a great time there thank you all!
very nice
We attended both final matches on Sunday. The tennis was world class .
The organization was excellent .
It will be an experience to remember!
Some suggestions:
Sadly, the food court was disappointing.
The bathrooms were not clean.
We sat above the Media and Medical ceiling less rooms Area B and there was a lot of talking between them, as well as cellphone conversations going on during play , which we heard and had to shush them to be quiet!
Looking forward to more tennis 🎾 events in Israel 🇮🇱
I was thrilled to be able to attend an ATP event here in Israel. That said, the scheduling issues were a major impediment - starting from my cancelled tickets for Wednesday's evening session and including the delayed entrance for Thursday's night session. The prices were very high, particularly for the later rounds. Nonethesss, it was great to take part and I hope Israel can host more tennis events in the future.
Nice event. Great to have such level in Israel. Tickets are expensive. Should bring more fun activities.
Changing Ticket policy in the middle was a pharse
The matches were great but the event was not well organized. There were issues with the VIP bracelets. We were wrongly given regular bracelets, and almost not let into the match when trying to return from the food court.
I want to start by saying that it was fantastic to have the opportunity to watch world-class players in Israel and I thank you for that. The event was well organized, the seats were good, facilities were excellent, but the issue with the tickets was a farce!!!! As a huge Djokovic fan, I had originally bought 4 tickets for Wednesday, hoping that he would be scheduled to play singles and feeling a little upset when the schedule showed him only playing doubles. As you know, the end result was that he didn't even play doubles (not your fault), but I don't understand why it was not possible to have him play a practice set or something to give us viewers something to see when the doubles match was cancelled. Also, it was not possible to spend the LONG time between the previous match and the following single watching another match, as Court 1 was very small and filled up extremely quickly. But it could also have been a nice alternative if you had shown the match on Court 1 on the screen of center court (and also, throughout the days, on one of the screens in the lobby).
Having missed Djokovic on Wednesday, I bought a much more expensive ticket for Thursday (bought on Tuesday night), which I would NEVER have bought had there been ANY indication ANYWHERE that my ticket would not allow me to see the evening session!!! There was no such indication anywhere. Not on the ticket site when I bought the ticket (once I pressed the button for the 29/9 tickets, I was immediately directed to the seat-selection), not on the downloaded ticket and not in any of the following confirmation emails. NOTHING! The ticket looked exactly the same as the ticket I bought for Wednesday. There was NO mention of Day vs Night sessions anywhere !!!! The ticket said entry from 10 AM and stated no limitation, timewise or other.
I spent my day at center court starting around 14, thinking that I would get to see Djokovic in the evening. My son came especially by bus from the army in order to join. The disappointment of being THROWN OUT of the facility, 10 minutes before the Djokovic match, with no warning and no explanation, after having paid a lot of money THE DAY BEFORE just to see this match, with no indication that the ticket would not be valid to see the one match that I had come to see, was immense!!!! It completely overshadowed my pleasure from the other matches and the overall organization of the event.
So unfortunately I came away from a great event feeling cheated out of my money and without having seen my favorite player over the last 15 years, aside from 2 minutes talk with Yoni Ehrlich....
Friendly and well organised event in the lovely town of Metz. The arena is within easy walking distance of the town centre,station etc.
I enjoyed two days with seats in the gold area...a good position for viewing matches. The labyrinth of corridors leading to this area was confusing the first day but I did get used to finding my way around.
The refreshment staff were cheerful and efficient.My only disappointment was no cappuccino coffee...can't drink expresso.And some fruit would have been welcome!
The ticket staff were great...special thanks to Charlotte Solary who answered my telephone call from London and sorted out my booking problem.
The information about travelling to and from the venue was rubbish. No information about suitable drop off or pick up points. False information saying there would be taxis at the North entrance (which is not described on any venue map so where is it?). When the match finished at 01.00 on Thursday morning the stewards said there were none. I had to walk 4.8 miles getting back to my rented apartment at 02.30. I am a 66 year old female and was on my own. Anyway every day should have started at 14.00 (or even earlier) so that there was at least a realistic chance of people using public transport. I later discovered OVO bikes and used one of those to travel on Friday night. These were not mentioned in the venue information either.
Tennis excellent. Great atmosphere. I would prefer an earlier start to enable an earlier finish. Long queues for food and drink.
Great event but timing of start was ridiculous as had to leave a super doubles ( UKvUSA) to get last train back to Glasgow centre at 11.30! Also need to train security staff/ stewards when to let people in/out when a tennis match is on . Most had no idea and it’s pretty simple. Apart from these 2 items it was a really good day
Too late a start on the first day had to leave before the end as transport not running late. SUNDAY was a great day.
Davis Cup event was great. Plenty of stewards outside and inside. Regarding Emirates arena Glasgow. Ladies toilets need to be better maintained as event was on for a week. It should be highlighted there are no bannisters on stairs on upper tiers when booking on website. Also more detailed seating plan when booking. Merchandise was expensive especially tennis balls which mostly children like.
I really enjoyed the event on Wednesday and my £95 seat was excellent however I objected to having paid £95 for my seat in the North Stand on Friday only to find that most of the seats behind me were taken by too many schoolchildren seated together. I encourage you to invite schoolchildren to these events but I don’t think you should seat so many together especially in an area where there are £95 seats. There were schoolchildren near us on Wednesday and it was wonderful to see the children enjoying the matches . Their behaviour was exemplary.
Great experience, very well organised, great venue. Only complaint seated next to me were four ladies who had Back the Brits card concertinas ( not sure of correct name) which must have been given out at previous event and they hit their legs/ hands with them between every point from three o’clock until ten fifteen, narrowly missing my face and arm many times. This spoilt the occasion for me and everyone sitting nearby. I understand that they were showing their support but we all did too but by clapping and cheering. I request that they are banned in future