This is our second visit to the tournament (2023/2026) and again we had a wonderful visit:
- Parking easy to find and shuttle service was quick and easy - very little waiting
- Volunteers plentiful, cheerful and helpful. Again, very little entry waiting, helpful finding seats
- Plenty of food options, but VERY expensive at Verde - $73 lunch for two - wrap, salad, cookie, 1 drink
- Appreciate the bottle filling option at the water fountains
- Phone app great - easy
- Weather perfect - glad to know you're on good terms with Mother Nature
- Like the post-match interviewer - does a great job of getting personality out of the contestants
Recommendations:
- In the Big Tent - would love to see better use of all four sides of the video cylinder - often only 1 or 2 screens actually showing matches. Would be very helpful if the screens could be elevated as much as possible for better visibility
- Wishing there were a few more opportunities to "mix" with the players, but not quite sure how to make that happen that would satisfy them. Enjoyed the after-match interviews buy TCLive, but the players have their backs to the crowd . . .
- Wish there was a way to expand the seating on Court 3 - doubles matches were slammed full on Tuesday - not sure how that worked out the rest of the
One silly question:
- Was there ANY plan or system for installing the various colored seats in the stadium - amazing how completely random the color scheme was - spent dead time pondering . . .
Great experience again. Wish there were more shaded seats . . .
It was great! Highly recommend the Club tickets. All the staff were friendly and helpful.
What a tournament! We had a great time.
This was my fourth time attending COCO. I love this tournament!
Excellent! Good seats. Great food options
Friendly atmosphere,- love the easy access to all the courts-love the food choices and very best is the big open tent with tables and tvs and SHADE.Enjoyed the interviews on the deck- the parking and shuttle were also very east
really enjoyed seeing the practice sessions and the smaller venue courts as well as the stadium. people were very helpful steering us to the correct places.
So good
We had wonderful weather. The grounds were great. Plenty of opportunities for food and drink. Our seats were great. Play was fabulous. People were nice. Shuttles were great. Fast and comfortable.
It's a wonderful venue and experience overall. Very friendly and engaged staff (most are volunteers). Immaculate and lovely grounds and stands and courts. We had one serious issue where my wife's purse was 1/2 inch too large and the gatekeeper (rear gate) refused entrance and said we basically had to go home. We went around to the front (main) gate and her bag passed inspection. An easy thing to fix - have some clear plastic bags available and a stand where a purse can be checked in and held. That would be a lot better than sending people home. And the vaunted "In Seat Ordering" feature on the app did not work for any Samsung phones. But we'll be back regardless !
Loved watching on tv, hope to attend next year
This is a great event. The only small snags involved parking. The first day the names of the lots were changed from am to pm. The bus took a different route and let us off in a different spot from morning so we weren’t sure where we were or if car was there. Another day the signs were marked wrong and took us to valet parking where we waiting 40” only to find it was the wrong lot. The app was a bit slow to work, but overall it was a great experience.
The Charleston Open is a fantastic event. The quality of the tennis goes without saying, and the organization and effort made it a truly exceptional experience. The valet parking worked flawlessly, the event staff were friendly, courteous, knowledgeable, and always looking to help, and the variety of food added to our enjoyment.
The only problem we had was with the digital ticketing. I downloaded the Credit One app, but linking to my TicketMaster account was problematic. When that was finally accomplished and the tickets appeared, the Add to Google Wallet function just would not work. Then, a couple of days before we were scheduled to get on the plane to Charleston, our tickets and valet parking passes simply disappeared altogether. Working with the ticket office, the problem could not be resolved, and the solution was printed tickets waiting for us at the box office when we arrived. Thank you, Nicole! You went above and beyond to take care of this for us.
Facility is awesome! Not a bad seat in the house. Parking was close by & free & free shuttle provided. Would def go to CHS Open again.
.Maria Sakkari questioned line calls so many times playing Astra Sharma. Not once did the latter do that. Speaks volumes about each.
Arrived slightly late for event. Disabled parking not available; we’re told to go to parking lot for shuttle (really for someone with a disability; might be against the disabilities act!) offered to Valet park, but did not tell us the cost, We we’re surprised at $50/day which is ridiculously high! We were not informed ahead of time about the bag size requirement and/or clear plastic bags only. We had to go search for such clear plastic bags. Terrible Fan/customer service. Outrageous food and drink prices. How about adding outdoor heaters around the food/drink areas? But it was a great tennis tournament overall.
Handicap people should not have to climb 4 flights of stairs to have to get a seat.
The event is great. My only negative is food and drinks are way over priced
We attended the first three days, then spent part of two more days exploring Charleston/Mt. Pleasant. Love the area, love the venue and stadium, and love Mt.Pleasant/Daniel Island. No bad seats for tennis, easy in and out. Recommend free parking and shuttle service or short walk, and recommend checking out the restaurants right there around the Stadium - plenty to choose from. Our only real complaint is there were not enough chairs and tables/high tops in the central covered food court . . . such a curious organizer's decision, since hanging out there was a great option for many who were hot in the stadium sun or wanted to visit with friends while watcing the matches. With some additional, larger screen TV's as well, this is where people would spend far more, on food, drink and gear, rather than while in the stands watching. Otherwise, a great time, and we'll definitely be back in 2024.
Great experience, small crowds, lots of tennis!