ATP Masters 1000 Event Reviews

It was a great experience to be at Shanghai Rolex Masters.Very well organised and professionally executed. Looking forward to be there next year 2026. Congratulations and thanks to the organisers and the rest of the team and staff members for an amazing event.

This was my second time attending the Rolex Masters. The only two problems I encountered were 1) difficulty in transferring my ticket when someone in my group fractured her ankle and couldn’t attend and 2) the handrails in the stadium had gaps in between and as I needed help climbing up and down it was difficult

Amazing day at the court

Tennis was great, but a couple negatives.......the Metro and bus getting to and from the venue was OK, except the bus was non air-conditioned, and very hot. Traffic leaving the venue via taxi was the worst jam I've ever been in......football match next door.

Due to rain delays in a day session, thousands of evening ticket holders left standing outside the venue, with little or no communication.

Really enjoyed the whole experience except when one set of our seats was balcony I found the steps a bit scary and felt there should be a hand rail

Great customer service

A great event to attend for tennis fans. We went Friday night (Centrale) and Saturday day (Grandstand) sessions of the first weekend. There were so many matches to choose from and we didn't always stay at our assigned court. Court 12 is a very small seating area and it's right up close to the players. Court Pietrangeli is an amazing scene--marble seats that don't get hot, statues everywhere and it's sunken below grade--you will never see anything like it. I highly recommend this tournament. Downside was trying to get a taxi after the night session ended, but that seemed to be an issue everywhere in Rome. We used the app, which was overwhelmed as well as the phone line.

Madrid 25th April 2024

Great event well organised. Plenty of toilets food okay seating and stalls okay. We will go again.

Great tournament, had a fantastic day. Best tennis view in the world!! Will hopefully be back soon 😊

Incredible experience especially because we stayed at the same hotel as many of the players. That made it extraordinary

moment très agréable, personnel du stade sympathique, excellentes infos, vue sur la mer en plus des terrains de tennis, participation des plus grands joueurs, manque juste quelques toilettes dames supplémentaires

Had an amazing few days! Everyone pleasant, grounds beautiful, lots of food/drink options. For Sinner's quarter final, a lot of people bought general admission tickets only to be told they can't use them for the quarter finals. This was apparently not clear, or not the case in the past; these folks were very disappointed. Otherwise, an A+ event.

I was very disappointed with how the tournament was run. I bought tickets to Thursday, March 14th a few months back and at that time the tickets included all unreserved seating in Stadium 2. Apparently because Sinner and Coco were playing in Stadium 2, the organizers decided to make all those seats reserved which meant My friend and I could not see two of the players we anticipated seeing. We had to wait in line for over an hour to upgrade our tickets. This required us to give up our Stadium 1 seats and pay the difference for seats in Stadium 2. This was so ridiculous and infuriating, We upgrade but because it took so long to upgrade, we did not see Sinner and because we had to forfeit Stadium 1 we were not able to watch Alcarez. It was also ridiculous that the times for the matches on the weekend were not listed in a timely manner. The tennis was great but the experience was terrible

Wonderful stay in the area of Palm Desert and Indian Wells. Tennis Paradise is not over rated. Just keep the price of tickets reasonable for the ordinary tennis fan.

Excellent structure.

Overall the tournament was well run. Stadium 2 needs better crowd control and the people working at 3 need to stop being seat nazis. They need to allow people to go to the bathroom and get food.

The whole experience was amazing. It was my first time in the Accor Arena. I was so impressed with both the outside and the inside of the venue, unique and fancy. The atmosphere on the centre court was electric during the matches, the entrance of the players was also really cool.

The food was terrible! No salads at all. Only trash food at high prices. No seats to eat.

Tournament was great till the last days where I couldn't get seat for the finals. Overall was good. Do advice again for next year Tournament.

Had a great time!