I purchased the courtside room package tickets. The staff were extremely helpful and attentive. The room was comfortable but there could have been more seating available inside, the outside chairs were very comfortable and the view of the court was fantastic. Some of the food that was served was not of standard I would have expected and the available drinks was quite limited (which I understand) however I was disappointed that drinks were not exclusively South Australian beers and wines. I really do believe that events such as this should celebrate and promote South Australian products.
I sat in the Northern stand in the disabled/ wheelchair section. I had a wonderful view. It was lovely & airy. The metal chair was bad ergonomically. The seat sloped back which caused me to have pain in my spine. Michael from Ticketmaster was very helpful & contacted the organisers to make sure I had a good sitting space.
Loved it!
The new venue is fantastic. Have been each year. My only complaint in the Southern stand and I presume all the stands is that the seating is so close together, but it’s really hard to get past people to get to your seat the addition of handrails up and down the stairs has made a huge difference. It’s just sad that the seating couldn’t be made a bit further apart anybody who is tall is having trouble even fitting their knees in between the seat in the seat below. My other suggestion would be having food trucks just on one side is amazing, but if you happen to sit in the Southern stand and you are right around, pick anybody to walk past, and to get to them is quite a long walk I for one find that too hard . I find it being an older person once I get up into the stand. I don’t go down again manoeuvering the stairs with a lot of younger people is hard, especially in a crowd so even though that you were might like something more in the way of food is manoeuvering to get down to it. That is hard . All staff were amazing and very helpful the ticketing process getting in the gate. Excellent the food trucks were excellent but it would just be nice to have some other choices of food on the other side so that people on that side of the venue could get to them easily , I remember last year there was a lovely area out over by the river on the grass except that wasn’t utilised this time as well but in saying that as a person with a disability it would be so nice and was so nice to have the road open, where my Uber could get right up to the gate and drop me instead of me having to struggle to walk so far to get to the gate as the road was closed last year. I realise we can’t have it all better. You asked for comments I thought the venue was fantastic but once again this year we found the Audio Visual being able to hear what the commentators were saying was incredibly difficult. I wasn’t the only one many people commented that it’s just not clear. It was probably a little better than last year, but that just does need to be improved so that you can actually hear what they’re saying, it’s otherwise very muffled Altogether by the experience was amazing. I love my tennis and now that this event is in Adelaide my desire to get to the Australian Open isn’t quite so great as at my age it’s a little bit more difficult so I’m so pleased to be able to get to see replies that I want to see in Adelaide
Let’s hope you can attract Nadal. I would love to see him play. Once again, thank you to everyone for a fantastic event. Can’t wait for next year.
It's so great to watch live match
A memorable experience.
Very good view of the game, selfies with players and celebrities, hassle-free checking in and no compulsions of mask, Aadhar card or frisking at security.
Yes enjoyed the daytime session on the Thursday couldn’t really complain about anything although I know they had some disgruntled fans in a couple of the evening sessions Maybe due to organisation issues .
כרטיסים במחירים מופקעים
very badly organized,TICKETS TO EXPENCIVE FOR AN ATP 250 TOURNAMENT ,SELLING TICKETS A COMPLETE MESS,NOT AVIABLE THEN YES , TREATMENT OF VIPS VERY BAD ,THERE SHOUD BE NO WAITING IN LINE TO GET IN ,ALSO GETTING INTO TO THE LOUNGE WAS AVERY BAD EXPERIENCE ALSO THE QUALITY OF THE FOOD
Very well organised.
Really glad that we have an ATP event in Israel. but the organization was so so.. and the price is really high and games canceled..
we waited for so long to enter the court. we had vip tickets-and didnt feel it. wasnt worth it!
Hello!
First of all I was very disappointed that the watermen water devices wasn’t cold water and it was very hot outside…
The security was awful.
I mean I could brought a knife in my bug with an intention to make some attack.
For next time please work on the security
Minimum metal detector..
That’s it. I had a great time there thank you all!
very nice
We attended both final matches on Sunday. The tennis was world class .
The organization was excellent .
It will be an experience to remember!
Some suggestions:
Sadly, the food court was disappointing.
The bathrooms were not clean.
We sat above the Media and Medical ceiling less rooms Area B and there was a lot of talking between them, as well as cellphone conversations going on during play , which we heard and had to shush them to be quiet!
Looking forward to more tennis 🎾 events in Israel 🇮🇱
I was thrilled to be able to attend an ATP event here in Israel. That said, the scheduling issues were a major impediment - starting from my cancelled tickets for Wednesday's evening session and including the delayed entrance for Thursday's night session. The prices were very high, particularly for the later rounds. Nonethesss, it was great to take part and I hope Israel can host more tennis events in the future.
Nice event. Great to have such level in Israel. Tickets are expensive. Should bring more fun activities.
Changing Ticket policy in the middle was a pharse
The matches were great but the event was not well organized. There were issues with the VIP bracelets. We were wrongly given regular bracelets, and almost not let into the match when trying to return from the food court.
I want to start by saying that it was fantastic to have the opportunity to watch world-class players in Israel and I thank you for that. The event was well organized, the seats were good, facilities were excellent, but the issue with the tickets was a farce!!!! As a huge Djokovic fan, I had originally bought 4 tickets for Wednesday, hoping that he would be scheduled to play singles and feeling a little upset when the schedule showed him only playing doubles. As you know, the end result was that he didn't even play doubles (not your fault), but I don't understand why it was not possible to have him play a practice set or something to give us viewers something to see when the doubles match was cancelled. Also, it was not possible to spend the LONG time between the previous match and the following single watching another match, as Court 1 was very small and filled up extremely quickly. But it could also have been a nice alternative if you had shown the match on Court 1 on the screen of center court (and also, throughout the days, on one of the screens in the lobby).
Having missed Djokovic on Wednesday, I bought a much more expensive ticket for Thursday (bought on Tuesday night), which I would NEVER have bought had there been ANY indication ANYWHERE that my ticket would not allow me to see the evening session!!! There was no such indication anywhere. Not on the ticket site when I bought the ticket (once I pressed the button for the 29/9 tickets, I was immediately directed to the seat-selection), not on the downloaded ticket and not in any of the following confirmation emails. NOTHING! The ticket looked exactly the same as the ticket I bought for Wednesday. There was NO mention of Day vs Night sessions anywhere !!!! The ticket said entry from 10 AM and stated no limitation, timewise or other.
I spent my day at center court starting around 14, thinking that I would get to see Djokovic in the evening. My son came especially by bus from the army in order to join. The disappointment of being THROWN OUT of the facility, 10 minutes before the Djokovic match, with no warning and no explanation, after having paid a lot of money THE DAY BEFORE just to see this match, with no indication that the ticket would not be valid to see the one match that I had come to see, was immense!!!! It completely overshadowed my pleasure from the other matches and the overall organization of the event.
So unfortunately I came away from a great event feeling cheated out of my money and without having seen my favorite player over the last 15 years, aside from 2 minutes talk with Yoni Ehrlich....