Oncenter War Memorial Arena

Accessible Seating & Ticketing

For Syracuse Crunch Hockey

• Seating that is accessible to patrons who use a wheelchair can be found in the following areas: Mezzanine sections 106, 121, 110/111, 115/116 and the stage, when applicable.
• Section 106 can be most-easily accessed via the Montgomery Street entrance to the building.
• Section 121 can be most easily accessed via the State Street Entrance.
• Sections 110/111 and 115/116 can be accessed by either side of the building.
• Stage seating can be most-easily accessed via the Montgomery Street entrance and from there, the seating is accessed via a wheelchair accessible lift. The lift can be operated by the patron when in the presence of a building staff member. The use of the lift can only be initiated by a staff member with a key.
• Seating for people with other mobility and/or visual challenges is located in row AA in the mezzanine concourse around the arena

WWE/Other

Seating that is accessible to patrons who use a wheelchair is located on a platform, accessed by a ramp, in front of sections 104-106. These sections are most easily accessed through the Montgomery Street entrance. Seating may vary based on individual event diagrams. Seating for people with other mobility and/or visual is located in row AA in the mezzanine concourse around the arena.

Hearing Devices

Complimentary assistive listening devices are available for patrons attending events in the Crouse Hinds Theater, Carrier Theater, and Bevard Theater. Our infrared (IR) system allows signals to be received through the assistive listening device, which is worn around a patrons’ neck. These devices may be signed out for shows from any of the Guest Services Ushers.

Parking

The Oncenter Garage and Parking Lot, both located at 800 South State Street, provide designated accessible parking for persons with disabilities. This area is located across from The Oncenter Convention Center and can be used for people attending events at all three Oncenter buildings. There is also accessible street parking located on Madison Street, between The Oncenter War Memorial Arena and The Oncenter Crouse Hinds/Carrier Theater. A valid, appropriate disability hangtag or license plate is required to park in a space identified as reserved for persons with disabilities; the person who the registration of the accessible parking hangtag or license plate belongs to must be in the vehicle and identification is required. Guests should arrive as early as possible to ensure space availability and to reach their seats prior to showtime. All parking is ‘first come, first served’.

Service Animals

Service animals are permitted into The Oncenter. Each service animal must remain with its owner at all times and be must be housebroken, on a leash, harness, tether or otherwise under the owner/handler’s control.

Wheelchairs

If you need assistance getting to or from your seat, please ask the nearest usher or security person for assistance. Courtesy wheelchairs will then be returned so that other patrons may receive assistance. Please contact your nearest usher or security person when you would like to leave so that a wheelchair may be located and dispatched. At no time are these wheelchairs to be used as a patron’s seat for viewing an event.

ATM

ATMs are available in all three of our facilities; they can be found in the main lobby.

Elevator 

Elevators are located throughout The Oncenter venues. If you require assistance, any employee of The Oncenter will be happy to help you locate an elevator in the respective building.

First Aid

In the event of an emergency, please notify any Oncenter representative to ensure emergency personnel are notified and dispatched. There are first aid locations in each of the venues of the Oncenter. Paramedic & EMT staffing vary based on event needs/requirements.

Guest Services

All Oncenter staff serve as Guest Services and are ready to help with any questions you may have about the services and amenities within The Oncenter.

Lost Items

If you lost an item during an event, please contact the nearest Oncenter staff member for assistance. You may also turn in any found items to the nearest staff member. All lost & found items will be turned in to The Oncenter Security Office (615 Montgomery Street, Syracuse NY 13202). Items will be held for 30 days with unclaimed items donated to charity thereafter.