Mortgage Matchup Center

Restrooms (including private family restrooms) are located throughout Mortgage Matchup Center on all levels, with every restroom meeting or exceeding ADA requirements. All women's and family restrooms include baby-changing facilities.

Mortgage Matchup Center has a variety of facilities and services to aid guests with disabilities.

Wheelchair accessible seating is offered at all price points, on a first-come, first-served basis. Tickets for accessible seating can be purchased by calling 602-379-7800. Press #1 or #2 for your language preference then press #2 for accessible seating tickets. Important considerations when choosing your seating:

• If you are able/prefer to get out of your wheelchair or scooter, there are areas with informal storage that are on a first-come, first-served basis. These can be found in 106w, 110w, 118w, 122w and all upper concourse sections
• If you simply need seating that requires no stairs, there are “Limited Mobility/Ambulatory Accessible” seats that do not require the use of a single step and allow 3 (or maybe more) companions to sit right next to you, based on availability. These are in Row 20 of the main concourse and Row 2 in the upper concourse. There are often more options for these, if they work for you
• If you have a large companion dog, it may be best to get wheelchair accessible seating so aisle ways are not blocked

Family Restrooms

Family Restrooms are located throughout the building. More specifically, they can be found:

• Main Concourse – each is within the portal so minimal travel is required from these Sections: 105, 111, 117
• A Level Suites – in the Club Annexus near 117 and near Suite A14
• B Level Suites – in the Hideaway Tanduay Bar and across from Suite B14
• Upper Concourse – across from Sections: 210, 211, 222

These large, private restrooms allow you to attend to your personal needs with assistance from someone of either gender. Consider these locations when purchasing tickets, if this is a desired amenity.

Elevator Locations

• Main Concourse – Nearest to Sections: 106/107, 116/117, 121/122
• Upper Concourse – Nearest to Sections: 209, 222, 229

Escalators can also be found near Sections 124 and 232.

Accessibility Aids and Service

• Guest Services has FM assisted listening receivers that amplify the public address system and are available for check-out
• AM/FM radio signal amplifier for improved reception of games on AM 620
• Captioning of the public announcements are now provided at https://www.nba.com/suns/cc. You can access this from your smart phone or tablet or check out a 7” tablet from the Guest Services office
• Service dogs and service dogs-in-training are welcome at Mortgage Matchup Center
• Braille and tactile signs are located throughout the facility
• AM/FM radio signal amplifier for improved reception of games on AM 620
• Guest Services has sensory bags and weighted lap pads available for check-out with a valid picture ID. Sensory bags may include items such as noise reducing headphones, fidget tools, and verbal cue cards
• Visit the Mortgage Matchup Center social story on the KultureCity mobile app to view what sensory features are available prior to attending an event/game
• For guests who may have difficulty walking to their seats, Guest Services provides complimentary wheelchair escorts from entrances or drop off areas to the seats. You may request a wheelchair escort from any Security or other Mortgage Matchup Center staff when arriving on the property. Please note, this service is also available when the guest wishes to leave. Though you will be scheduled for this service when you are taken to your seat, if you wish to leave early, please notify the Guest Services Representative (usher) assigned to your section. If you wish to stay and leave at the end of the event, you will be assisted as soon as possible, but the venue asks for your patience while other guests are also assisted
• During events, wheelchairs, walkers, scooters or other assistive devices may be stored in Guest Services, if you choose. If you choose to keep these with you and transfer from your wheelchair or scooter, it cannot block the accessible path of any other guests and cannot be left on the concourse

Guest Services is located in the pavilion, in the Northwest corner of the building (or to the left of the Ticket Windows, if you are in the main lobby). They are available to:

• Resolve ticket issues
• Store strollers and mobility aids
• Assist guests with disabilities to their seats
• Check out FM assistive listening receivers or personal radios and headphones
• Assist with lost and found items

• First Aid – this is located on the Main Concourse, across from Section 116, with paramedics and EMTs present at most events. Please notify a Mortgage Matchup Center representative or police officer in your area in the event of an emergency to ensure that appropriate emergency personnel are notified and dispatched
• Guest Services – the Guest Services office is located in the pavilion in the northwest entrance to the building. This also serves as an Item Check for items such as strollers or wheelchairs that are too cumbersome to store under your seat, Lost and Found, and where lost children will be taken should they get separated from their parents