BP Pulse LIVE

Forum Live will be buzzing before the show with a whole heap of food and drink to choose from. From New York style hot dogs smothered in delicious toppings, fresh Tex Mex with handcrafted sauces, and delicious beef burgers with all the trimmings in a fresh brioche bun to speciality items such as Vebab (Vegan kebab), Vegan wings and vegan nachos! There are also pints, spirits, cocktails, and bottles served up at bars throughout the venue. 

Free drinking water is available from the medical centre under block 1 and from various food and bar outlets.  Please ask a member of staff for clarification when in the venue.

Please note that if you’re attending an NEC event you are required to show a Covid pass, so there are signs at the entry indicating this. A COVID pass is not required if you are simply walking through their walkway to visit Resorts World, just let them know you are visiting us and you’ll be able to walk through. 

If you are traveling by train/bus to Birmingham International Station you’ll be able to get to the venue via the walkway through the NEC*. Alternatively, you can also use the stairs or lifts at that entrance down to Perimeter way and follow the signs to Resorts World.

Resorts World Arena has public, stand-alone, unisex accessible toilets located throughout the venue. Baby changing facilities are located in every female and male toilet around the venue.

Getting Around

Resorts World Arena is  fully accessible for people with physical and sensory disabilities,  with 2 accessible entrances, flat floor, and ramped access throughout and lifts to hospitality areas and the Show Deck.  The venue also has lowered counters at Box Office and Catering and Merchandise units.

Accessible Seating

• Raised accessible platforms with ramped access are located on the floor either side of the Arena bowl for customers in wheelchairs /mobility scooters or those unable to navigate steps, along with their essential companions.
• There are also various ambulant seats in the terracing throughout the venue for customers who have access requirements but do not have a physical disability requiring them to be on one of the platforms. These can include hidden disabilities and visual/hearing impairments.
• Please note that while these seats are usually at the ends of rows close to an exit, at Resorts World Birmingham this still does mean there are stairs to negotiate. You should also note that these seats are not suitable for anyone who struggles to stand for any period of time should people in front chose to stand/dance and to let people in and out of the rest of the row. Please note - for Health and Safety reasons the venue is unable to allow wheelchair users onto the Arena floor during standing concerts.

Assistance / Guide Dogs

Specially trained Assistance and Guide dogs are welcome in the Arena.

We would recommend that dogs are not taken into the bowl for loud events and as such the venue is happy to look after your dog for you in a safe and secure environment.  There is a designated area with bedding and water bowls and staff will take them outside for comfort breaks at regular intervals.  Simply speak to a member of Security staff on arrival. Customers who need their dog with them at all times, please notify the venue your requirements at the time of booking.  Dogs are only allowed within certain seating areas within the arena bowl, for the welfare of the dogs, other customers and to maintain safe venue evacuation routes, should they be required.

Toilets

• Resorts World Arena has 9 public, stand-alone, unisex accessible toilets for any customer with access requirements. These are located in the Forum Live and at the rear of Blocks 7, 11 and 15 in the Arena, all of which are controlled by the use of a RADAR key. Please speak to one of the stewards in the area for the use of a RADAR key if you do not have one with you
• There are also unisex accessible/ambulant toilets in all hospitality areas
• There are larger ambulant toilets located within all of the single sex toilets throughout the building, plus more within hospitality areas, which do not require a RADAR key. These generally have outward opening doors and grab rails.  Some have their own sinks and some have baby changing facilities too
• In addition to the accessible toilet provision, Resorts World Arena can also boast a Changing Places toilet facility which can be found at the rear of Block 12. This facility meets the needs of people with multiple and complex disabilities who have one or more carers with, and assisting them, by providing extra features and more space

Accessible Parking

The NEC site (including Resorts World Arena) has designated car park spaces for visitors with disabilities. On arrival at the NEC site, please follow the signage for Arena Disabled Parking.  In addition, Traffic Officers will direct you to the most convenient parking area.

Available parking for Blue Badge holders (please note badge holder must be present):

• For the majority of Arena events, wider space parking is available next to the Arena in South 1 car park on a first come, first served basis (regardless of whether you have pre-paid or not). This car park is a 20 – 50 m maximum walk to/from the Box Office Accessible Entrance
• If/once the Arena disabled parking area is full, customers will be directed to the overspill area in the South car parks which is approx 100 – 250 m walk to/from the Box Office Accessible Entrance
• Additional parking is also available in the East car parks, and these are serviced by free shuttle buses which are accessible to wheelchair users with a drop-off / pick-up point in front of the Arena Lakeside Accessible entrance (open from Doors Open time on your ticket)

The service charge for all Arena car parking (including blue badge holders) is £12 per vehicle, if you turn up and pay. Payment machines are available inside the Arena and just outside the Box Office, which both take cash and card.