Standard tickets alone are not sufficient for individuals in wheelchairs to gain access to the stadium. To purchase accessible viewing tickets there are 2 different stages. The first will enable users to request 2 unique booking code, which can be used to access the second stage, which enables users and helpers to purchase tickets.
In the first stage, fans can use the online form on the www.sscnapoli.it website to request their unique booking code. They will need to attach copies of documents proving that they meet the requirements (100% disability certificate, ID document). The unique booking code will be sent out via email. If the correct documentation is not sent, the code will not be activated. A code can be requested at any time during the season, but only that code received within the 5 days leading up to the event in question will be considered valid when it comes to purchasing tickets.
In order to purchase tickets (while availability lasts), fans simply need to enter their codes on the TicketOne platform together with the personal details of the disabled individual and their helper, who must be an adult. Tickets for disabled individuals are priced at €4, while the helper ticket is priced at €1. TicketOne transaction fees are added on top of this.
At the stadium entrance, fans will need to show a copy of the ticket they will have received via email, in A4 paper format, their 100% disability certificate, and the ID documents of both the disabled individual and their helper.