I attended 2 days of the Davis Cup.
Notifications re size of bags directions etc were clear The tennis was fantastic and organisation was good . Sadly there are things re AO Arena :
- Inspite of being told small bags snd no food allowed - many spectators had large bags and picnics ! Worrying re consistency re security .
- I witnessed some some staff extremely rude and unhelpful to people
- food shortages . Given that play went on for 8-9 hours you would think they would plan !
- water fountains not working
- some spectators couldn’t cope with the very steep steps ( bottom tier) and had to leave - some were 60+ some weren’t
- wheelchair users put ( squashed) in a small area at back of tier 1 ( awful )
I had a fantastic 2 days but the Arena boasts inclusivity and accessibility which was NOT evidenced and staff need some training re how to be helpful