Accessibility tickets are available for all regular ticket products, including individual match tickets, Team Specific Ticket Series, and Four-Stadium Ticket Series.
There are 5 types of Accessibility Tickets:
- Wheelchair User Ticket: available for users of wheelchairs and mobility scooters designed for the transportation of disabled people and people with limited mobility. Please note that such users must bring their own manual or electric wheelchairs as they will not be provided at the stadium. Spectators with a Wheelchair Ticket will be permitted to enter the stadium with a manual or electric wheelchair or a mobility scooter. For safety and security reasons, manual or electric wheelchairs and mobility scooters need to fulfil certain basic requirements: they can have 3-4 wheels; the maximum dimensions are 80 cm in width and 130 cm in length; the maximum turning radius is 90 cm; the maximum turning width is 150 cm; and their maximum speed must not be above 6 km/h.
- Easy Access Amenity Ticket: this type of seat is available for disabled people or people with limited mobility who do not use wheelchairs but may be unable to bend their knees or need more room to access their seat, using a walking aid or crutches. Amenity seats also provide extra space for disabled people with assistance dogs. Whenever possible, these seats have minimal step-access.
- Easy Access Standard Ticket: ticket for disabled people or people with limited mobility do not need a wheelchair user place but require seating with minimal step-access that is close to accessible amenities (e.g. accessible toilets).
- Easy Access Extra-Width Ticket: ticket for people (adult over 18 years of age) with a minimum body mass index (BMI) of 40kg/m².
- Sensory Rooms: they will be available in 3 stadiums (Al Bayt Stadium, Lusail Stadium and Education City Stadium). Sensory rooms are for spectators with sensory access requirements who require a controlled sensory environment. This may benefit spectators who are intellectually disabled, autistic, or who have a sensory processing disability, mental health issue, or dementia. These are also available for wheelchair users.
Successful applicants for Accessibility Tickets in the types "Wheelchair User," "Easy Access Standard," "Easy Access Amenity," and "Sensory Rooms" will be offered 1 additional ticket for free for a companion to assist and accompany them at the match. The companion must be able to provide all necessary assistance to the Accessibility Ticket holder. The companion will be seated as close as possible to the Accessibility Ticket holder; however, the exact location of the extra seat cannot be guaranteed. FIFA Ticketing cannot ensure that the seat for the companion will be immediately adjacent to that of the Accessibility Ticket holder.
Customers applying for Easy Access Extra-Width Tickets are not entitled to request a complimentary ticket for a companion.
All customers applying for or purchasing Accessibility Tickets must provide proof of eligibility to prove that they are eligible to purchase them. Please make sure you can upload your proof of eligibility (“PoE”) as you will be asked for it during the ticket application process. Your eligibility will be verified by a dedicated team.
For Wheelchair Tickets, Easy Access Standard, or Easy Access Amenity Tickets, the following documents providing proof of eligibility are accepted (please note that permits for accessible parking will not be accepted as valid proof):
- Qatari customers: certificate of degree of disability or a medical certificate
- International customers: medical certificate or proof that is commonly and widely accepted in the customer’s country of residence
For Easy Access Extra-Width Tickets, only this proof of eligibility document will be accepted:
- Qatari and international customers: a signed doctor’s note stating the customer’s BMI will be required. The minimum BMI to be eligible for an Easy Access Extra-Width Ticket is 40kg/m²
